Ken Crawford

Review of Crain Hyundai of Fort Smith

Poor customer service, not going back. I was not ...

Poor customer service, not going back. I was not greeted at my car when I pulled in for my scheduled appointment. Went inside to the Service Managers office and was told someone would be with me in a minute. The Service Manager was on his computer, he was too busy to help a customer and I would have to wait my turn, although there were no other service customers nearby. I waited and eventually someone who was helpful came, but then was told a part for a brake system, which is part of a National Safety Recall, would have to be ordered, and the work, which was estimated to take less than an hour, couldn't be done then. I made my appointment a week in advance, but was told because they didn't have my VIN # they were unable to have ordered the part in advance. I would have gladly provided my VIN # when I made the call had they just asked. I certainly was clear when I made my appointment it was in regard to Hyundai's National Safety Recall. So in short, I made an appointment a week in advance, arrived to find out they did not have a critical component for Hyundai's Safety Recall, and left with the impression they did not have the processes in place to make and keep scheduled appointments for critical repairs. This was my first service visit to this dealer and sorry to see Fort Smith is so poorly served under the brand Hyundai, which makes surprisingly good vehicles that I can recommend.