Dave Cho Review of Paramus Honda
Beware of the service center and their tech skills...
Beware of the service center and their tech skills. Find somewhere else if you need any type of service. I've had a bad experience with them and it's kind of an epic.
I am an owner of honda oddesey and got a recall service notification via mail. It was 2nd or 3rd time recall from the 2nd row seats. Anyways, I've got a slow air leak from one of tire and it took about 2-3 weeks to be indentified. I brought my car in for the recall service as well as the air leak issue and pointed out RR(right rear) tire got the slow air leak and the rep. told me the technician will take a look and let me know anything they find. About a couple of hours later, the rep told me that LR tire got a leak and needed to replace the set of nozzles on all tires and it costed about $300 including labor. Fortunately, I got a bumper to bumper warranty and all were covered. Also, they asked me to replace 2 tires which were about 4/10 condition with wheel alignment. I spent more than $600 for the tire replacement. I doubt I really needed the new tires. Anyways, in the night on the same day, I got an TPMS warning and the technician forgot to reset the sensor. I needed to bring my car in the next day. After a month, I got an low pressur warning again and found the issue still existed and I brought my car in again. With the same rep, probably same technician at that time as well. I also pointed out which tire got the issue and they asked me to replace the tire. Even though the tire was in good condition as 8/10 according to their inspection report, I had to replace it due to the issue. I needed to spend $270 for the replacement. When I got home, I realized one of air cap on the RF tire was missing. I called them for the missing part but the rep didn't receive my call, so I left a message but they didn't respond back to me. I had to call them 3 more times but still didn't answer me the missing part. While I was waiting for a returnning call, I noticed that the issue still existed and call to the rep and asked about the issue and the rep answered me it may be I drive few weeks and there were many possibility. It's ridiculous. The rep knew the hole story and responded like that's not his problem. I just set up another service appointment for the issue. This will be the last and I will never buy honda anymore and you would be one like me if you had this kind of experience. What would you do if you were me? I will update this feedback after the 3rd time service this Friday.
Summaries;
1. The technician didn't know which tire the air leak issue was from even though I pointed out which one.
2. They didn't know where the air leak came from and asked to replace the nozzles. That was the first assumption when I google the issue.
3. They forgot to reset the TMPS sensor and I needed to bring my car in back. The alarm was off while I was driving back to home that took about 15 mins and suddenly came on in the night.
4. 2nd time service for the air leak issue and they asked me to replace the tire. Also, the rep told me there's leak from the location cannot be fixed. Thus, I had to have a new tire on it. At this time, the technician did a guess rather than investigation. This proves #2.
5. The tire was in good condition as 8/10. Previously they told me 7/10 but they change the numbers to 8/10 when I asked about the balance after installing the new tire on the single location only.
6. Air nozzle cap is missing after service. Called them 3 times but they didn't respond.
7. The service rep. doesn't want to be involved. Can I directly talk to the technician? It's ridiculous.
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