Bought a car from Lone Star a couple of years ago ...

Bought a car from Lone Star a couple of years ago and was guaranteed oil changes for the life of the car now they are refusing to honor it without showing a card I was never given. They gave the option to bring in a contract for proof. Never before had I brought anything with me to show proof because it s in there system! I asked them to pull the contact since I bought the car at this location and figured they would have it, apparently they don t keep any records is what I was told. Blamed new management for the requirements and claimed they don t have any records of previous sales even though they assumed ownership of the dealership. Please don t promise things to buyers if down the road you aren t able to sustain your incentives. & please don t bother with a generic response asking that we reach out so that when we do reach out it s the same story.