Insulation expert visited for information. Part of...

Insulation expert visited for information. Part of his inspection is to make a hole in the cavity wall to measure the depth of the wall + to check whether the wall was not already insulated. The latter was unknown to us due to the purchase. Based on the conversation, we opted for the insulation of the cavity wall + basement. Given the 2 measures, we would be eligible for the 20% subsidy, which was the deciding factor for us to have the insulation carried out now.

The basement + wall would be insulated on the same day. Basement is nicely done, but nobody came for the wall. Called, would be called back is not done. Made a new appointment, where the employees carrying out the insulation found that the information officer had not drilled a hole / sucked the dimensions out of his thumb & the wall was already insulated. The engineers indicated that this happens often and have reported this to the employer.

Since now only the basement is insulated, our subsidy scheme is canceled due to neglect of the Netherlands. We should only receive a subsidy of more than 200 euros on the cellar and have now lost 100 euros in compensation. When asked whether I thought this was realistic, I showed through a calculation that this is not even half of the subsidy amount. Then I was told it was 100 euros or nothing ..

We are unwise disappointed in this organization and customer-friendliness. The engineers have to clean up the mess of the lax public relations officers and then the customer can pay for your mistakes, unbelievable.