Michelle Town

Review of Master Pool & Spa

I purchased a spa at the Canterbury Park Spa Pool ...

I purchased a spa at the Canterbury Park Spa Pool and BBQ Show on 9/2/2019 for $8917. When I got home, within two hours, I realized the tub was to big for my deck. I immediately called Austin who sold me the spa and told him I had a problem. He did not return my calls. So first thing in the morning, on 9/3/2019 I called the number on my receipt for Master Pool and Spa. I then spoke to an individual who told me that THERE ARE NO REFUNDS!! I explained to him that this hot tub was to big for my deck!! He said I would have to purchase something else from them. I told him I didn't want the smaller tub, the deal I had made was for the 84X84, not the smaller tub. He told me if I didn't get the smaller tub, he would still be keeping my money. I asked that they cancel this order. I should have 3 days to cancel the order by law. and he just refused to refund my money!! It has now been weeks and still no refund for something I never received and do not want to receive. Please never buy any product from these individuals or there company. I understand why there are so many complaints about this company.