Online and phone customer service is the worst eve...

Online and phone customer service is the worst ever! In order to change my booking, I had to call 3 different numbers, send e-mails to 4 different addresses and still, noone was willing to help me. All I got was: "I don't do bookings. Call/Send an e-mail instead." By far the worst customer service that I've ever experienced in the hospitality business! 0/10 do not recommend.