Martin Burns

Review of KeyLime Cove Water Resort

We have been waiting over 3 hours for our room. Th...

We have been waiting over 3 hours for our room. This place is nothing but excuses and more excuses but they sure didn t hesitate to bill the credit card as soon as they could! There is no one here that is in charge and no one cares. The latest comments included that if the manager didn t have to talk to people who have been waiting hours for rooms, he could see what was going on. Now there s corporate priorities for you - let s avoid the customers since as an organization we provide horrible customer service. Nothing we can do now!

We have been to several GWLs in other states and have never experienced such rude and unprofessional staff as here. I realize the corporate people don t care since they collect all upfront but if they had any class, or business acumen, they would be deeply embarrassed. My guess is they don t and they aren t.