The only good thing I have to say about this compa...

The only good thing I have to say about this company is that they eventually resolved our problem. They charged us $700 for an opening and closing package, which as new pool owners we didn't realize was incredibly high. They came and opened our pool and it was incredibly dirty, with a ton of leaves on and debris left in it. Their vacuuming job was basically non-existent. When I called and said the pool still looked incredibly dirty and like it hadn't been vacuumed, I got a lot of attitude before they sent someone back out to re-clean. Then they charged the credit card they had on file to come back out.

We called over the summer because the pool filter wasn't working properly. They came out and did service calls on three different occasions, and each time ensured us the problem was fixed even though the water level in our pool kept dropping and the filter didn't seem to be able to clear the pool. Eventually, three service calls later, all of which we were charged for, they discovered a blockage in one of the lines. I was quoted a repair price of "about $600" - the total charge was over $1200 just for one day, and this was after incurring additional charges for the previous visits where, despite saying so, they really didn't fix anything.

We'd asked them to go over our pool equipment and maintenance with us because we were new pool owners, which by phone they agreed to; instead, we just felt like they were consistently taking advantage of our ignorance, and ignored every request to explain things, fix things, or otherwise accommodate us.