If I could give it 0 or negative stars I would. I ...

If I could give it 0 or negative stars I would. I had the unlucky pleasure of dealing directly with their Loss Draft Department after our house was severely damaged. The woman assigned to our case - Sonia - was rude and insulting. She threatened to terminate our phone call due to me expressing my frustration with their process and how you never get the same answer twice. This 'process' of theirs has held up the work on fixing my home which has left my association and our household frustrated and angry. Eventually she decided she could no longer speak to me by saying I wasn't on the loan. Im the homeowner.... She told me this AFTER I asked to speak to her manager, Maria. I eventually terminated the call and called my husband in tears. We will be changing our mortgage company after this event. I never want to deal with them again. Great choice in employees - if your case is assigned to Sonia - RUN.