Wheeler Dealer

Review of Fairmont Scottsdale Princess

Stayed over 4th of July with wife and kids. The f...

Stayed over 4th of July with wife and kids. The fireworks were incredible and so was dinner at Bourbon Steak. Other than that, can t say too much great for this stay. The property appears to be suffering from COVID-19 as much of the landscaping was not doing well such as flower boxes with dead flowers and areas around the property with dead grass. Our room was at the very back of the property and it seemed like a room from the 1980s. The tile and carpet were very old and all very dated. We had some friends staying in another unit that was updated with current finishes so it appears they haven t made it back to remodel these yet. I would say that when you pay premium prices at over $500/night, you expect a beautiful updated and clean room. During the night, The air conditioning would run almost nonstop blowing air down on the bed and it would get you cold then kick off and it would start to get hot then kick on again. In addition, they charge $15/day for us to self park. Just another way to nickel and dime you. The dinner we had at La Hacienda was very average at best. We had been there before when it was much better so not sure what was going on this time. Service at the pool was good despite being very busy with a lot of people for the 4th of July. It seems as if it s a difficult time for high end hotels to live up to their reputations due to Covid-19 and the challenges this has brought. I believe the prices should be in line with what you get and if your going to charge top prices, the hotel needs to deliver top notch rooms and service.