Barbara Trulby

Review of City Chevrolet

In January 2014, my father, then 91 years old, was...

In January 2014, my father, then 91 years old, was in a car accident. He took his leased 2013 Chevy Cruz to the shop to be repaired. He trusted that your dealership would repair it using authorized GM/Chevrolet parts. The repair estimate had two pages of verbiage that explained what all the symbols on the estimate meant. On the last page there is a paragraph titled Alternate Parts Disclaimer . It explains that the insurance company, Geico, authorizes dealers to use third party parts. As a dealer who leases vehicles, you and your staff know that if third party parts are used to repair leased cars, the lessee has to pay the price for GM authorized parts when they turn the car back to the dealer. My father is now being asked to pay $330.00 for parts as a result of alternate parts being used on his repair. He refuses. When the car was returned in July 2016 it had only 8700 miles on it. Legally, my father is responsible but he is angry as hell. He feels taken advantage of by Hendrick automotive. What your dealership did is not illegal but surely unethical. He has asked Ally to take it up with you but since legally it's his responsibility, not yours, they are waiting for my dad to pay. The Ally rep I spoke with said she sees this more with the elderly clients. Shame on you! I am taking this issue to the BBB, Attorney Generals Office & local news to make them aware of this practice so that people like my dad, are made aware of how their car may be repaired (with non-authorized parts), verbally, before authorizing repairs.