Emma Purvis Review of Hotel Barcelona Classic
WORST APARTMENTS. DO NOT BELIEVE THE PHOTOGRAPHS. ...
WORST APARTMENTS. DO NOT BELIEVE THE PHOTOGRAPHS. MIS-LEADING. TERRIBLE. DIRTY. We are absolutely disgusted that they have failed to respond to any of our multiple complaint emails. We have been emailing since June to see what progress has been made with our complaint. But we are being ignored. A very special birthday was ruined by the awful apartment and the total unsuitability of it for our group. The apartment was dirty, the bathrooms were appalling, there were no dining chairs or cooking equipment and the pool was empty. The photographs and description are completely mis-leading. To add insult to injury we were overcharged compared to the price we were quoted. One of our group has been in contact separately about this but has not heard back either.
I have tried emailing again, and still no response. The reply to my post that there is no records in my name could be solved if they actually replied to my emails. With all my booking details in it.
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