Bought a beautiful Nixon watch from Tillys for my ...

Bought a beautiful Nixon watch from Tillys for my husband for Fathers day. He opened and loved it. Could'nt set the day or time. I Tried to take back to Tillys for exchange, no I have to contact Nixon repair. Okay I sent the watch in for repair back on June 26, fedex next day, I have followed up every week and still no return of watch. 6 weeks and nothing! Love the brand and the style, but you just lost a customer!!