The service department is quite simply, the WORST....

The service department is quite simply, the WORST. I'm pretty sure they hire incompetent people just to get you to buy new products instead of repairing them. I came in to figure out what was wrong with my Macbook (barely 3 years old) after it had randomly shut down and refused to reboot. I asked the guy if it was a problem with the logic board, and he told me that it wasn't. He said he could see that there was a spill on the keyboard (I have never gotten liquid on this laptop, I would remember), and when I asked him to run diagnostics anyways, he refused and said my money would be better spent on a new computer! Can you say SCAM?!!! I left and went to the Apple store instead, they ran diagnostics for FREE, and guess what? It was the logic board that was messed up. If you have an Apple product, save yourself the time AND money, and just go to Apple costumer service.