I am compelled to write this review after receivin...

I am compelled to write this review after receiving from Briers the kind of exceptional service we as consumers have forgotten is possible. Briers, with Dave at the helm, has not forgotten and in fact, doesn't consider what I will detail to you next, exceptional; it is simply the way in which they choose to do business, and for that I cannot praise Briers enough.

Five years ago, we bought our two daughters twin bed frames from Briers. Briers ordered them from a manufacturer and delivered them to us without any fuss. We were happy with the price and the service and our girls adored their new beds.

A few weeks before Christmas this year, my husband, sat on one of the beds, and the entire bed collapsed. The sides of the bed frame had cracked in the middle on both sides, rendering the bed frame unusable.

My husband called Briers to see what could be done and if the bed might still be under warranty from the manufacturer. Dave, the owner of Briers, without hesitation, told my husband that a warranty didn't matter and that he would make sure the problem was fixed.

An employee of Briers visited our home to have a look at the broken frame. Immediately, he noted that the weakness came from screws having been placed directly into knots in the wood - weak points- and that the bed had cracked on both sides at those places exactly.

At first, Dave did reach out to the manufacturer to see if they would send replacement pieces. The manufacturer balked at the suggestion, a not atypical response in today's lacking customer service culture.

Dave didn't let this stop him. He took both broken sides to a local carpenter, had them replicated exactly in a superior maple wood, and painted them to match the exact shade of white of the rest of the bed.

As if that wasn't enough, Dave personally delivered them to our door and thanked us for being customers.

Everything was done completely free of charge.

Briers, locally and family owned, does business with the kind of integrity and intentionality to which I will compare all others. Thank you, Dave. I am inspired by your high business ethics I encourage everyone to trust their furniture purchases to Briers. You will be well cared for.