Gage Adams

Review of germain toyota

So I ll try and make this review as short as possi...

So I ll try and make this review as short as possible as to not drag on. First things first, I found one of their vehicles online and proceeded to call the dealership to get more info. I spoke with a sales person for a couple of minutes and then I asked if he could get me some additional information. I then waited for hours and never got a response. It then prompted me to call back and speak with someone else. The new person I got was great! She answered all of my questions and got back to me in a timely manner, until she informed me that she could no longer help me because she got in trouble by management for helping out someone who wasn t her original customer, even though I only spoke to the previous gentleman for maybe 10 min. From this point things went seemingly smoothly. We had a small disagreement when it came to trade value that was eventually negotiated, or so I thought. When I called the following day to finalize things with one of their finance managers, Joe Day, he proceeded to change our previous arrangement saying that I had agreed to finance with them (which never occurred) after going back and forth for a few moments he then flat out said to me well that s the deal now so you can take it or leave it and then proceeded to hang up on me. I m not gonna lie they had a great deal on a truck one of the best deals I had seen going for that particular truck but even with the great deal they had on this truck I still decided to buy a more expensive truck elsewhere. I was doing this whole deal over the phone as I lived about 6 hours away from the dealership and from the experience that I received over the phone from the management I just did not trust them to not try and pull something shady when I got there since they knew I was so far from home. If you do deal with this dealership make sure to get absolutely everything in writing and record your conversations because they will twist everything they say if you don t have proof. All of this took place btw over $400. But they could care less.