Tyler Salter

Review of Millenium Broadway Hotel

We recently spent several days at this location. R...

We recently spent several days at this location. Room was very mediocre; however it was close to Times Square. I had to call housekeeping twice in one day to come make our bed, they apparently forgot. On our last day we received an invoice under the door which indicated a charge in the amount of $21.00 for a long distance call. I immediately contacted the front desk because neither I nor my guest made a call using the hotel phone. I spoke with the front desk manager who could not assist me and connected me with a representative who was supped to look up the information for me. After an exhausting 20 minute hold, I was greeted very rudely by a representative who stated the call came from my room, however he would not tell me the number, the time nor the duration of the call. I advised the man that we had not made any call during our stay. The employee was very nasty towards me and actually hung up the phone on me when I was trying to explain to him. I immediately called back to the manager and expressed my frustration. The manager took care of the charges but was very nonchalant concerning the rude employee. This was the poorest customer service I have ever received and I will never step foot into one of these hotels again. Save your time, do NOT stay here. Room is mediocre and service is horrible!