Heidi Morales

Review of JW Marriott Denver Cherry Cree...

I chose the JW Marriott for its impeccable reputat...

I chose the JW Marriott for its impeccable reputation, but this particular hotel was the exception. The room itself was clean and comfortable, but there was an issue with the A/C unit that wouldn't allow the room to cool down. Initially the room temperature was set to 66 degrees, and after about an hour the room was still uncomfortably warm. The fan would shut off automatically and wouldn't stay on due to how the system is programmed. I then lowered the temperature to 60 (the lowest) and set it to high fan, and this still didn't cool down the room either. After complaining to the front desk, I was moved to another room, which wasn't any better. Although, I did appreciate the staff trying to make the situation better, the hotel needs to address the issue with the A/C.