Camille Love

Review of Neighborhood Defender Service ...

I've been a dealing with this non-profit law firm ...

I've been a dealing with this non-profit law firm for 25 years. within that time I only had an excellent experience with them from the senior lawyers to the team of paralegals that assist them ans receptionist at the front desk. Just today 1/22/2016 I had the WORST experience ever with the RECEPTIONIST at the front desk she was rude told me I had a warrant(which was false information) for my arrest proceed to argue with me before hanging the phone up on me several times. The voicemail at the time said the office open up at 8:00 a.m which was incorrect they open at 9:00 a.m so when I suggested they change it for other clients is when the disgusting rudeness began.She invited me to complain to H.R.A as if they were her relative and nothing would be done. When I did go into the office, I spoke with a team member and Annie Viruet of H.R.A she try to justify the rudeness due to overwhelmed of work in the morning? Then she said she would speak to her and refer her (the receptionist) for training to not being rude. Wondering is this a JOKE. MY suggestion get a new receptionist maybe two , like they had in the past to handle all the work the law firm is getting due to people like me who refer others because of their excellent LAWYERS.