Becky Patterson

Review of Beauty Pools Inc

We've used beauty pools for 3 years. Consistently,...

We've used beauty pools for 3 years. Consistently, their customer service has been mediocre at best, provided you can get through their phone system to speak someone in the service department. On more than one occasion they've charged our credit card without authorization... Yes they kept our card number on file after we've asked twice to kindly remove it.

We requested a specific service in the fall during our pool closing. When I asked the technicians who performed the closing services if they'd done what we asked, they told me "yes" despite the work not being done at all. Now, our pool cover is caving in... In the middle of winter... And as is true to our pervious experience, we can't get through to anyone in the service department and after leaving two messages, no one has returned our calls.

*update* - while the service rep who returned our call was kind, the company still has some customer service policies that are really terrible. Be prepared... When you call for service and they tell you they'll be there as soon as possible, that could mean it'll be a few days. And there's no call/text/email to tell you what day or time they'll show up. For us, service was finally provided 3 days after the service ticket was entered. And 2 days after that, my husband fixed it himself because the work was done poorly. They never left a tag on the door saying they'd even been to our house. But they did charge our card AGAIN without ever sending us a bill.