Ross Tajvar

Review of Sheraton West Des Moines Hotel

Hotel is nice, but the staff isn't. I called the f...

Hotel is nice, but the staff isn't. I called the front desk twice in a row to ask for something and got no answer, so I walked down to the lobby. There was someone at the desk talking and laughing with the security guard. She said she was "busy" when I called. Also, they took my card "for incidentals" but actually charged the whole room to it. The room fee should have gone on the corporate card that was provided at booking time. When I asked about it, they said no one would be able to do anything about it until Monday. In the meantime I have a charge for over $1000.