Dominic Bressi

Review of Safe Haven Security

Bait & switch. Salesman knocks on my door, tells m...

Bait & switch. Salesman knocks on my door, tells me as part of the new homeowner program my equipment is going to be comped. With free equipment I figure I'll give it a shot. Then the salesman tells me it's going to be $300 to activate my equipment. Fine, they have to make money somewhere. Then the installer comes out, turns out he's also a salesman. He tells me only my first 5 pieces of equipment are comped, and one of those 5 pieces is a WiFi connected outlet I didn't even want but is mandatory. Then he tries to sell me $700+ of additional equipment! That included a router that cost over $200. I ask him why I need a $200+ router, he tells me the video equipment doesn't work on Google Fiber equipment. I'm not paying $200+ for a router, I pull out an old router to link the video equipment to. Once he leaves I connect the video equipment to my Google Fiber routers and it's been working just fine for the past 6 months. Also, the smart thermostat they provide is significantly lower quality than a Nest or other smart thermostat.
That said, the installation work does look good and when I had a sensor fail they came out the next day to replace it.
However, given the opportunity, I would not go with Safe Haven/ADT again. Their monthly rate for monitoring the system is also higher than the rate of another local company.