I have previously reviewed this hotel here a week ...

I have previously reviewed this hotel here a week ago with my terrible experience during the visit. Since then I have written to the hotel once using the enquiry form on their official website and once on their Facebook page. I have not heard any replies since.
I can see the owner of the page has replied to some positive reviews on Google only. Utterly disappointed. If you care about your customers, you should attend to all enquiries not just the positive ones.