I made an appointment online for an oil change and...

I made an appointment online for an oil change and drove over to Honda of Tysons. I was greeted by a friendly porter when I pulled in. I went into Michael Lewis' office, the service tech assigned to me when I made the appointment. He looked up unenthusiastically and told me that he had been hoping to get out early today. His name tag was upside down, so I assume he wasn't having a great day. It took two hours and twenty minutes to complete my oil change and 40,000 mile service. This was about 50 minutes longer than I had been told it would take.