Mark Wright

Review of The Westin Dallas Fort Worth A...

I wish I could rate this place a 0- ZERO. Due to ...

I wish I could rate this place a 0- ZERO. Due to flight complication, American Airlines arranged for vouchers for a night s stay here at the Westin in Irving, Texas outside of the DFW airport. Having been Priorty One/ First Class customers, we appreciated American Airlines upgrading our accommodations to a higher quality hotel. Unfortunately, Westin did not live up to it s end. It started with the courtesy shuttle from the airport to the Westin. The driver of the Courtest bus was less than courteous, in fact, he shouted at me and because quite rude and sarcastic, when I politely asked him if he could take our already full bus load of guests to the Westin rather than circle back to the Airport for a second pass when we only had one available seat left. He ignored us, told his dispatcher he could pick up more people, and then continued to pick up 6 more people. This driver had no concern for the safety of the 4 standing passengers with two of them even standing against the door of the bus because there was no room, nor did he care about their safety as he drove with excess passengers at highway speeds ultimately to the hotel. The rooms at this hotel are a far cry from the quality of the rooms you would normally associate with a Westin. Our room 221 had Dirty Bathroom and stained sheets. And the room just has a worn out feel to it. Again stay here at your own peril!!! If you re willing to risk your life with Westin s rude and reckless shuttle drivers and you are willing to sacrifice the Westin quality experience for airport convenience, then this is the place for you. This place is horrible!!!