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Heather Britto

4 years ago

I only gave two stars because the staff is very ni...

I only gave two stars because the staff is very nice. However, we reserved a suite for 2 nights. We arrived and were given room 200. We entered the room and found body hair under the blanket
Not one or two but a lot. Also there was spilled food on the otumn. They moved us to room 300. That room had food splattered literally from one wall to the other. It wan't stained.
It was clumps of food and it was splattered on the wall. We asked to speak to the manager. Quinton went to room 200 with us. He seemed disinterested and unappologetic. He took 20 minutes to find us a clean room, which was room 400. He said he would comp our first night. We checked out this morning and was charged 430.00 for one night! We went back in and the lady at the counter, very nice and apologetic corrected to the total of 140. Which is what it should have been. We booked it at 130 a night. I took pictures of each room. I will not stay at this location again. We have never had a bad experience with a Hilton up until this point. The breakfast was great and the whole staff was friendly

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