Wesley Cheng

Review of Passport BMW

This review does not reflect the sales department....

This review does not reflect the sales department. The service department use to be great but my last visit caused me to lose all trust for Passport BMW.

I had a routine oil change appointment for my M4. The clerk claimed I was in need of many new maintenance issues. She claimed she pulled the data from my key and instantly said "I recommend you purchase one of our maintenance packages at $2k. It will save you a lot instead of only going with the oil change." When I looked confused she immediately said "IF YOU CAN'T AFFORD IT WE OFFER LOANS". I ignored her comment and asked for the oil change price. She quoted me at $280. She then continued to make excuses such as "It's an M4" in a mocking tone. I declined and made an appointment at a different BMW dealership. They pulled no other required/recommended maintenance other than an oil change from my vehicle data. They quoted me for an oil change at $140.

Please do your due diligence and research before making an appointment for maintenance anywhere.