I surprised my family with a drop in weekend stay,...

I surprised my family with a drop in weekend stay, honestly I had never been and wanted to take them for years. Enough was enough, I had both boys with me, we "we stopped in" merely to "check it out". After walking the lobby and viewing the indoor pool area, my little guys were not letting me out of there alive with out booking. Quite frankly, I was hooked too!

The staff was excellent, they really made us feel welcome. The room was excellent. We were overwhelmed with activities to keep the kids occupied, honestly we didn't have enough time to do everything!

Our only negative experience was day 2. The wife decided we would rent the Cabana for the day as she was told the price was only $20.00. she gave them her card and off we went. We loved having the privacy but also the security of the private locker.

A few weeks later she discovers a charge for $199.99 on her credit card so calls the lodge to get the charge corrected. She was basically called a liar and told that "no one that works here would say that, the rental rate is $200.00..."

After some discussion, she was given the weekday rate and a $50.00 credit was issued. No apology, just a credit.

Aside from this incident, the family loved the visit and the boys beg to go back. In fact we will be return and already have a room booked for after Christmas. We are looking forward to another stay at the Great Wolf Lodge.