Theme park was good as always but our hotel stay w...

Theme park was good as always but our hotel stay was not as pleasant as we would like. I was unable to get into my hotel room for 4 hours after a long day in the theme park from 11-6. My room key didn't work no matter what the reception staff tried so instead of just giving me another room I was told to hang on someone would deal with it then I was sent to dinner at there restaurant that I had already booked so I had to still pay for my meal after this inconvenience. I had a tired teenager and an unwell 8 month old baby with a temperature, tired sweaty and just wanted to get into my room. I did not get into my room until after 10pm with reception staff letting me in with there master key so I would not be able to quickly leave the room for any reason if I wanted too as I'd have been locked out.
There was no manager to speak to during that time so I had to wait until the following day. So due to staffs lapsey daisy attitude to me not being about to get into my room an the lack of urgency to accommodate me I doubt very much I'd stay at the resort hotel again.