The phone received is fantastic especially for the...

The phone received is fantastic especially for the price paid. There is not a scratch on the phone and all is in fantastic working order. This is where the 2 stars are earned as unfortunately the customer service was lacking.

The phone took more than the 10 days stated to arrive and during this time there was no real updates even when chased. They just say that the dispatch team will contact you but no details. I wouldn't have minded the wait if i was informed of what was happening. It the not knowing that makes it frustrating.

On losing patience I asked for a refund and to cancel the order. I was told this had been done and then an hour or so later received the message I had been waiting so long for....'The order has been dispatched'. You couldn't write it!

If the company worked on their customer service and communication there could be no complaints as the product is fantastic and much better than I was expecting. They were eager for feedback but need to act on this feedback as it seems a regular complaint. I hope this helps encourage improvements and customers have a problem free experience with them from now on as this would help them thrive in the market!

Mark Dobson

Order Ref: QMF ID: 243102