The first time in the restaurant a few months ago ...

The first time in the restaurant a few months ago was great and I would have rated it 5/5. Went there today for a picnic. Totally disorganized. The guy that met us after a few minutes of standing around needs to change careers. He is not fit to work with the public. Booking time was changed on the spot with no explanation. We were told to order food at the cellar. After waiting there for around 10 minutes, we noticed there was a line on the opposite side. A friendly couple let us go in front of them as they could see we were there first. Next we were asked for our"ticket"which the first guy forgot to mention or give us and asked to go back to the restaurant where we started. After I showed my reluctance, we started ordering food and wine for the picnic. It was like being in Woolworths. No one attempted to up-sell or make any suggestions. This place has the potential to be the best Brisbane has to offer but today was seriously lacking staff with passion and energy. I have rated them 3 starts because of the uncertainty COVID caused. If not for COVID it would be 1 star.