Hotel is Amazing, however the Reservation departme...

Hotel is Amazing, however the Reservation department should elaborate on what featured attractions are and are not available. We booked during Spring Break 2019 so we could do the breakfast with the Disney characters. Upon arrival after checking in, we were told that we need to make reservation. After checking in, we checked reservation, only to be told that there were no reservations available during our two day stay. This was very disappointing. The rest of the hotel features were Awesome.