The wheel locking black pin of my braava 380T got ...

The wheel locking black pin of my braava 380T got broken, while contacted support, i was told there is no replacement part for that pin and the wheel repir process will not be able to fix that. No solution was provided by support except to buy another brand new ( $254) for a 10 cents pin. Great business approach. Spent too much on roomba 980T and Braava 380t without knowing about the company who doesn't stand by customer side. Shouldn't have recommended to my friends just because performance. Customer support is the integral part for a not so cheap household item.