Talal sadik Review of Poway Honda
Wonderful experience at Honda of Poway
Wonderful experience at Honda of Poway
Had the pleasure to work with doc in sales and Andre in finance .
Very professional customer service
Doc made the process of buying a car very easy and stress free.
They didn t try to up sale me on anything I didn t need or want and I appreciate that .
This is my second time leasing a vehicle from Honda of Poway .
If you need to buy or lease a Honda don t bother with other dealerships
I had contacted other Honda dealers in San Diego and they didn t come close to the deal I was offered by doc at Honda of Poway .
Thank you Honda of Poway for being there for your customers especially in these hard times.
Update
This is for the service department only. I had a great experience in the sales department when I leased my 2020 civic. I leased two cars from this dealership.
I brought my 2020 civic in only a month after i got it from Poway Honda because it is having multiple issues.
The car had rusted parts on the front suspension (see photos).
One of the hubcaps is making noise when the wheel is moving.
There was clunking noise coming from the front suspension when going over bumps.
After multiple visits to the service department they said that I have to contact Honda if I want the issues resolved and there is nothing the can do except get me a new hubcaps.
So they finally called me to tell me my hubcaps are in and I come by to have them put on.
I come to the service department and Marco the service advisor said that it would be an hour and a half to two hours to put the hubcaps on
Really??? To put hubcaps on???
He said yeah what did you expect??
I expect Honda to stand behind there products
I expect some level of customer service
I spend my hard earned money on a brand new vehicle so I don't deal with issues
I asked if I can take them and put them on myself and he said no
It takes a total of 2 minutes to put hubcaps on why do I need to sit there for 2 hours??
Congratulations poway honda you just lost a loyal customer for ever
I will never buy or lease a Honda again.
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