*Edit/Update

*Edit/Update

8/10/20 - Alvin, the service manager, contact me about the experience I had with the Toyota of Seattle service department. He was apologetic and empathized that I should not have had to wait as long as I did (let alone lose my keyfob). After talking about the incident, he took the time to take care of me and made it right by offering me a solution to the issue. Thank you for understanding my frustration and quickly reaching out to fix the issue!

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Invoice# 418427 for reference.

Went into Toyota for a Toyota Care maintenance for my 2019 Toyota Tacoma on 8/8/20 at 7 a.m.

Received a text at 11:18 a.m. that my truck had completed it's maintenance and warranty check for my windshield due to a manufacturer defect. I checked in with the service advisor and signed the exit paperwork and was told that my truck would be brought to the front parking lot.

I waited outside in the parking lot until 11:52 a.m. and checked in with the service advisor to ask him where my truck is. He told me it will be pulled out so
I waited outside again until 12:13 p.m. -- no truck again.

12:13 p.m. I go inside and talk to another service advisor telling him I waited about 1 hour for my truck to be pulled into the parking lot so I could go home and talked to the service advisor that was initially helping me. They finally told me that my keys were lost! They waited over an hour to tell me that my keys were lost!

After another 15 minutes of waiting on a solution to this issue they looked at the security cameras and found nothing and finally called a shuttle to take me home to get MY spare key only to have to bring it back to Toyota of Seattle to have another key fob made. I am then shuttled to my house (mind you I live 30 minutes away) and have to be shuttled back to Toyota of Seattle from my house -- almost an hour of being shuttled. I am now then told that I have to wait another 30 minutes for my new key fob to be made and have to wait at the dealership.

It is now 1:11 p.m. as I type this sentence and will be arriving at the dealership in 15 minutes. By now, I've already spent 6 hours at the dealership for an oil change and warranty check for my windshield.

1:21 p.m. just arrived and waiting for someone to help me (again).

1:23 p.m. gave my key to a service advisor and they said to wait another 30 minutes.

It is now 1:53 p.m. (30 minutes) and still no key or my truck!!!

It is 1:57 p.m. and I checked again because no one followed up with me.

2 p.m. I am now finally in my truck with the replacement key.

The frustrating part of the whole situation is that I had to initiate EVERY single interaction to get a response on getting my damn truck back.

I was not offered anything in exchange for the lost time spent waiting at the dealership for them to give me a resolution. The only thing they offered was to replace my keyfob at their expense for losing it.

Let's just say maybe they should not be leaving keys and paperwork on the table out in the open and be a little more organized. Keys should be in a valet box or something.

*If they told me right then and there that my keyfob was lost I wouldn't have had an issue and not write this review but they waited an hour to tell me my keyfob was lost.

*I almost never write out reviews but I had to because this is by far the worst experience I've had.

I wasted seven hours of my time at the dealership for an oil change and I didn't even get my complimentary brown bear car wash coupon! Horrible and frustrating experience!