We experienced the worse customer service today at...

We experienced the worse customer service today at check out from a man named TJ. He was super rude and acted like he was "above" us. All we wanted was to check out but we had payment issues. The manager and Lauren or Laura was super nice to help us. TJ was the complete opposite. I experienced someone else who was a bellhop being rude to us when we asked for a trolly. He said in a stern voice "CALL US AND WE COME UP" kind of strict. I want to give this more stars bc everything was good besides customer service.