Mark Christiansen

Review of American Trucks

Some of the worst customer service I've experience...

Some of the worst customer service I've experienced.

Order was advertised and promised to have "Free 2 day Shipping" and to have been at my door by Friday. I placed my order on Wednesday 3/21. and it is now Friday 3/23 (when it was supposed to be delivered by) at 11:49am EST, and it still has yet to even leave their warehouse.

I chose American Truck over one of their competitors specifically for the faster shipping, even though they were a little more expensive. The order was delayed, no notification was sent out, no update from UPS or American Truck. I had to take time out of my day to try and track down where my $1000 order went. When speaking with the first online chat rep, she was very friendly and trying to help me out, however as soon as her supervisor got involved, the who thing went down hill. They offered me $10 off of ONLY a future order. That's 1% of what I just spent with that company. I simply asked for a 20% refund (182.8 off of $914), since that was the sale price I had with a competitor. They denied that offer on my end. They continued to try and better their offer on ONLY future orders, with them, and then offered me 6% refund. I declined all of their offers because at this point, it was just disrespectful and the supervisor was rude.

Given the fact that I had cheaper options through a number of their competitors, I essentially wasted my own money to give American trucks my business. The disrespect and "offers" to make their results of "dropping the ball" on their end, "right" were just a slap in the face. Any company that isn't willing to take care of a customer that just spent close to a $1000 with them, won't be taking care of anyone, period.

There's plenty of places to buy truck parts out there with FAR better customer service and prices. Give them your business instead, your money is hard earned, don't waste it on companies that don't value or take care of their customers.