12/06 Newly bought smoke exhauster just sent home,...

12/06 Newly bought smoke exhauster just sent home, it is necessary to explode like a loud noise! Later I told that I had just sent it, and the fucking motor was bad. The kitchen hood was broken and sounds like exploding when it delivered to us on 6th Dec.
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Update:
Their customer service made me call four times, and after I checked it down, I would give me a repair. After talking for a long time. Finally, I am willing to change a new one. Finally they ok to replace another one, after a lot of discussion.