Review of Boardman Nissan

4 years ago

Updated

*Updated*
I bought a brand new 2016 Nissan Frontier with 16 miles on it at the day that I purchased it. It was paid for and I left at about 8:30pm so I could not see any of the damage that I was to discover later. I drove it home being very careful not to tailgate and not to exceed about 65 miles per hour on the highway. Three or four days later I had the opportunity to wash it and discovered that I had two dents in strange locations on the hood, a multitude of small rust spots, a small gash in the paint down to bare metal, and rubbing compound on the edges of the body lines that I could only imagine was used to fill the small gash and cover up the rust spots. I made contact and they agreed to pull the dents, fix the rust spots which were some sort of metal deposit embedded in the paint, and fill and blend the small gash. This was all done and I was asked to come back to have the gash blended after the paint dried. In between this time I got a chance to get my Pennsylvania state inspection where a leaking exhaust, paint damage on the pinch weld, and a missing screw on a mudflap were found. That damage was fixed about a week after I drove out there to verify what I already knew and they attempted to blend the gash but it just ripped out the touch up paint. More touch up paint was applied and I was asked to return a week later and to park in the sun to bake the paint in for the week in between, per orders of the detailer that worked on it. I did as he asked and came back in a week. Same outcome with the paint ripping off. I talked to Eric Briguglio the sales manager and Chris Kowalski the sales person who sold me my truck to see what we could do next, since the previous efforts had failed and I don't expect a new truck to have damage. I suggested a re-spray on the hood or a new hood, whichever was cheaper because I feel like I have been thoroughly screwed through this whole process. They basically laughed at me and said that they weren't doing any more for me because they "already went above and beyond" because I "caused the damage."
*7/13/16*
Had an oil change done at 2,200 miles at the Firestone near my house that does a majority of my work. The master tech with over 15 years of experience working on it was removing the drain plug and had to use a breaker bar to remove the plug, the plug was cross threaded from factory. The plug was equally difficult to reinstall and it started to drip oil steadily out of the oil pan without the engine even being turned on. I contacted this dealership and said that I was blacklisted. This is the first oil change that has ever been done on the vehicle and I was only doing it early because I am leaving for a 1000+ mile trip on Sunday.
12/16/16
The truck has had a majority of other issues including steering noise that after four visits to my local Nissan dealership, which has treated me as if I was their own customer since the oil pan issue, was finally found to be a defective steering column. This was found as the problem by a Nissan Corporate Regional mechanic, as well as the passenger side doors being out of alignment in need of a proper re-adjustment. The Nissan Corporate mechanic also found a large dent on the original oil pan that stripped out, which is located on the passenger side of the truck. The screw that was missing was also on the passenger side. The doors being out of alignment, again also on the passenger side. Paint chips on the pinch weld, passenger side. My dashboard was also warped above my steering column. I believe that this truck was involved in some sort of incident at Boardman Nissan that remained undisclosed to me. The amount of parts replaced has exceeded $1000 in value so I believe that they kept the repair cost below $1000 in any way possible to allow to hold the sale price of the vehicle. To respond to the prompted to look over stuff, it's hard to see dents when you leave around 8:30pm and whenever someone has covered the chips with rubbing compound. I'm positive some of their 5 star reviews are employees, look at some of them and their names on their website.