We ve bought two queen tempurpeadic mattresses, tw...

We ve bought two queen tempurpeadic mattresses, two queen/full bases, two human touch zero gravity powered recliners, and a dreamwave massage chair. The products are great, but we were only shopping there out of habit. The service is honestly less than to be desired, not only during the sale, but after the sale. Two times I ve called just to see if the salespeople might know how to contact the right support or if newer models have different features or where to find service for the items... their attitude is well, that s not our problem, and it looks like you are 5 days over warranty. This is when I was asking for help, not for a refund. I was not expecting admonishment. One time I called to ask if they had any suggestions about what company would be best to help me move a valuable purchase, and the answer I got was basically, why would you call us? Ummm, because you would be the person to call about advice on moving a $9000 chair that you sold me? They didn t even give another number to call. The Inada is great; the sale and service was not.

When you go in there, expect to have a salesperson rush over to you right away, maybe just because of the space, which is the opposite kind of experience I m usually looking for. It s pretty intimidating for shy people like me.

Over the last ten years I have gotten minimal service out of this store. Every product is great, but I think Relax the Back is a smart business that makes a ton of money off of consumers like me who are in so much pain that we don t want to expend the energy to find a new store . I know that sounds weird, but that s how you can be when you are in chronic pain. I will buy elsewhere in the future. I was tricked into buying $40,000 of overpriced items for a promise of non-existent service and relief.

I hate to write bad reviews, but I m sitting here hurting in this chair and thinking about how awful it feels to be swindled. I m glad I was asked for a review, however.

We just bought our latest mattress from another company here in Austin, and the experience was night and day. So much better than Relax the Back. If a company is going to charge a premium price, they need to provide a premium experience. The other places charge a reasonable price and great service.

There have been no fights or arguments with the store and people have been relatively friendly in their lack of service, so this isn t a hot-headed rant. It s just that the company itself seems to really suck, and I was prompted to write a review. This is my honest answer.

The company is welcome to contact me to discuss my experience. I d be happy to talk to the salespeople as well, though they tend to forget who their big customers are. I want nothing out of it, and have no ill will toward you. I was just asked for a review.

Edit in response to owners comment: Our account is under the name Hank Smith. You ll find our purchases there.