The Keller Pointe has its perks. It is an enjoyabl...

The Keller Pointe has its perks. It is an enjoyable environment for kids. It has all they could need. However, being a former employee, I must inform those as to how the place is run from the inside. The management was changed last summer to a new manager that has made many changes that hurt the employees and make the workplace a hostile environment. The management has removed the lifeguards from taking breaks and informed them they must clean on their breaks . This is borderline abuse as the lifeguards are having to stand in the 100 degree heat for hours. They are not even allowed to check their phones to see if a parent or somebody else has tried to reach out to them. The manager spends their time watching cameras the whole time looking for actions to complain about.

My first interaction with the manager was when the manager walked into the pool room and started yelling at the head lifeguard. This, plus passive aggressive comments, managed to make the female head lifeguard start to cry. The manager asked if she even knew what she was doing. The head lifeguard even filed a harassment complaint to HR and nothing has been done about it. The manager then had two head lifeguards following her as she pointed out stains on the ground and as to how they needed to be removed. Not the lifeguards job. but the maintenance job. She then informed the head lifeguards to use a chemical to clean stains off the tile near the entrance to the pool. On the chemical bottle it stated to keep away from children and is eye irritating. The manager wanted it to be used WHILE people were in the water.

The Keller Pointe has gone downhill extremely quickly. Nobody enjoys going to work here. This must be fixed.