George Lin

Review of Nh Hoteles - Laguna Palace

Shower drain was blocked, could not be fixed by st...

Shower drain was blocked, could not be fixed by staff so we asked for a new room, reception was very slow and unresponsive, the phone often went unanswered.

Hotel is badly understaffed it seems.

Reception offered to check for available rooms, but they never got back to us, queried twice after 10 and 20 minutes and they were 'still checking'. Ended up being upgraded but all we wanted was to shower and sleep so this was hardly a benefit.

Staff also speak poor English compared to other Italian hotels although this did not contribute to my poor rating.