Joel Dias

Review of Niles Sales and Service, Inc.

We took my wife's Subaru XV Crosstrek here last we...

We took my wife's Subaru XV Crosstrek here last week for the second time since we moved here to Key West with the Coast Guard in 2016. During our last visit we were told the brakes needed changing and the car was now unsafe to drive with no Subaru dealership close, so we brought the car to them seeing as they treated us fairly last time. Unfortunately, this wasn't the case for the brakes and they charged us over $700 dollars total with a little more than $500 charged for labor. When my wife asked for a military discount, the manager reacted rudely and stated there was already a discount on the brakes at 250 per brake. I'm extremely disappointed with Niles Auto and we won't be returning. I'll be sending all business that I can elsewhere.