I called to obtain an inspection report TLC did fo...

I called to obtain an inspection report TLC did for a client. The client called in payment in the morning for this service and her card was charged. When I called back in the afternoon I was told the payment was never received. The TLC rep was incredibly rude and acted as though I was lying about the fact my client had called in payment. Turns out they had payment the whole time. No reason for the rudeness. I don't think the owner Dale would have treated a customer this way.