Evan Bell

Review of Wyndham San Diego Bayside - Wy...

We will never stay at this property again. If I co...

We will never stay at this property again. If I could give you lower than one star, I would. We booked a room for three nights and requested a crib for our daughter, who is 16 months old. We let you know that we would be traveling from out of state, and you assured us that a crib would be provided at no extra charge. Upon our arrival, you informed us that there were no more cribs available for the night and that other families had come in, WHO HAD NOT REQUESTED CRIBS WHEN THEY RESERVED THEIR ROOMS, asked for a crib and were accommodated. Your solution?? We can send a crib to your room....TOMORROW. WHAT?!!? How does that give our child a place to sleep TONIGHT??? You then told us that you could provide us with extra pillows and blankets. Not at all a suitable alternative to a CRIB. On top of that, it took over an hour to get the extra pillows and blankets delivered to our room. Unacceptable. Please explain to me what the point of requesting a crib, and having its availability for our planned arrival day confirmed by one of your staff is, if a crib will not be set aside for our room. Having worked in the customer service industry for over 15 years, and also being a reasonable human being, I feel that I am more than qualified to say that this is a terrible way to do business and create customer loyalty. Like I said, we will NEVER be staying at this property again, nor will we be recommending it to anyone else.