Fine Nebula

Review of John Lewis Partnership

From my experience I believe that the John Lewis s...

From my experience I believe that the John Lewis stores are only good for simple things like buying bedding and curtains.

They cannot be trusted with Tech and their 2 year warranty seems to be next to worthless unless you are willing to argue with them.

They seem to rely on most customers being passive to save money on the warranty.

I am hearing a lot that the customer service aspect of John Lewis has really plummeted. My recent experience seems to confirm that.

The reason for this is because they attempted to get out of the warranty by saying that in their opinion a component on the inside of my phone (that I couldn't possibly see) was damaged. So damage isn't covered. When I pointed out that the outside of the phone was in perfect condition (not a scratch) and that I will not allow them to renege on a warranty agreement in this manner, and if necessary I would present my warranty and phone to the small claims courts to decide, John Lewis then agreed to honour the warranty.

This Oxford street store had some rude tech staff when I was picking my phone. I asked for a printout to logically confirm the exact date the 90 day repair guarantee ends. He said wouldn't give it and I can work out a date myself. How rude. When I questioned this and said it is common sense written proof is required he decided to then give it. I asked why not give it originally and why create frustration and bad customer service. He replied "I was just letting you rant". I said I would complain about how rude speaking like that is. He said "they (the managers) will go nothing mate. Go ahead". I complained to the online forum. Got standard reply. Nothing special. So he was right.

In summary, I will not buy tech products from here in the future. Basic products only. But will try to shop elsewhere first if can. Quality of good and service has dropped significantly. (2019).