Reay Morrow

Review of Sirius XM Radio Inc.

The initial problem started when they debited the ...

The initial problem started when they debited the monthly service from my acct without my authorization. Upon calling to complain and cancel my service the Listener Care rep transferred me to Spanish speaking Cancellation. the woman was also bi-lingual and able to talk to me anyway where she stated she needed to transfer me again to English Cancellation dept. From beginning to the time I hung up was 50 minutes, Less than 2 minutes to get through the automated system to Listener Care, another 38 minutes to get to Spanish Cancellation and another 10 on hold waiting for English Cancellation.
So I called back, this time using the automated system to get to the Cancellation Dept. Took 10 minutes on hold, when the call was answered I requested that she cancel my service, she inquired why and I told her that I am upset with the billing practices of their company. This is when I really got a surprise, she proceeds to tell me that the entire problem is my fault because I didn't cancel my service a week and a half earlier. I replied that a week and a half ago I didn't want to cancel, but after seeing that they take money from peoples bank accts without their authorization I now do want to cancel. I continued with saying that I do not want to hear anything else from her except a cancellation number...she hung up on me.