Marcus Wilson

Review of Passport BMW

First and foremost, I would like to say that my ov...

First and foremost, I would like to say that my overall car buying experience at Passport BMW was extremely exceptional! My journey began on Jan 29th, with the receipt of a third party notification via email that a 2013 BMW M5 was for sale at their dealership. I received an immediate email and initial phone call from Giselle Pearson in the Sales Dept. requesting if I would like to make an appointment to come and see the vehicle. Regrettably, not purposely, I missed not one, but two appointments with her. However, she continued to contact me to come in. I also was monitoring the car online and saw that it went through two price drops. On the final one, just as I was about to contact Giselle, but to my pleasant surprise she contacted me first. By this time, the timeframe is now Feb. 26th and with the most recent price drop I knew the car wouldn t last long before someone purchased it. Therefore, I setup another appointment with Giselle the next day and reassured her I would come by.

Upon my arrival, as promised, she had the car ready and waiting for me to check out and test drive (special thanks to VJ who accompanied me on the test drive and explained the features of the car). I had obtained my financing prior to coming in. My trade in also had some negative equity. The first offered price was a few thousand dollars over my approved loan amount and I didn t want to have my credit ran through other banks and lenders to lessen inquiries on my report. Plus I had a great interest rate from my credit union. I informed Giselle of the situation and she went to talk to one of the Finance Mgrs., Eric Johnson.

All three of us sat down and consulted very briefly, quickly and effectively. Eric listened to my needs and concerns and true to his word came back with an offer. The final pricing given was aligned with my loan approval amount which allowed me to proceed with the purchase the car! The following day both Eric and Giselle were not working. However, they were kind enough to offer their personal time for me to contact them directly to complete the purchase. Giselle made arrangements for one of her sales peers, Rachel Clancy to assist me with all of the paperwork and close the deal.

On Feb. 27th, the day of pick up for the car, I had to make a stop to obtain my checks for the loan and down payment from two different banks in the area. And for those who do not know this, the traffic in the metro DC/MD/VA area is the absolute worse! And ranks as such in the top three states that do within the US. Unfortunately, the awful traffic was making me late for my intended time to arrive. However, Rachel graciously stayed later than she should have to allow me time to get there. She arranged to have the car cleaned and serviced for pick up too.

Upon my arrival (finally after an hour and a half commute), the Finance Mgr. Hassan, professionally and expeditiously competed my required paperwork. The delightful Miss Peggy processed my final payments. And within 45 minutes I was done and on the road with my new car!

In conclusion, I would like to extend my sincere appreciation and gratitude to Giselle, Eric, VJ, Rachel, Hassan and Miss Peggy for their time, patience, professionalism and courtesy throughout this entire process. Your hard work and diligence with customers such as myself exceeds expectations. When a customer receives this types of treatment, it creates repeat business by changing an individual from a new customer to a returning long term customer . I highly recommend to anyone in need of a car to go see Passport BMW and check out their quality inventory and visit ALL the wonderful and friendly staff.

All the best to everyone and continued success!

Warm Regards,
Marcus Wilson

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