Sharon Cunningham

Review of American Trucks

My details are simple - This company has ZERO comp...

My details are simple - This company has ZERO competency in customer service to the point of leaving you wondering how they are able to stay in business at all. We purchased a brush guard for our son on November 24, 2018 and when it arrived it came just by itself, no packaging and no mounting kit. I contacted American Truck right away and was advised they would send out the mounting kit and it would either be to us by the end of the week or on the way to us by the end of the week (maybe taking a week to get to us). Appropriate response to the problem and I hung up feeling ok with that. However, when the item didn't arrive in that week period and week after week went by with still no delivery, I reached out again and was told by another staff member that it was on the way but would probably be another two weeks....holidays and all etc....fast forward to today January 10, 2019, almost 2 months since we purchased the item and today I was told by yet another staff member that they just found out YESTERDAY - that sounds truthful, not so much... that this item (the mounting kit) is out of stock and they have no idea when they will have it in stock again. Wait??? How is that possible?? it's already been confirmed by 2 of your staff members that it's on the way! The response was "I have no control over the warehouse". Ok, who does? I'd like to speak to them. Would I like to speak to a supervisor? YES I would! After being on hold for a brief amount of time, I was advised that sorry but the supervisor is too busy to speak with me, they are short staffed now for about a month and maybe, hopefully, someone would call me back in 24hours! This is the kind of service we received from this company and this is what anyone who is thinking about doing business with them should keep in mind. So the end result as of today is that we purchased a brush guard we can't use because it came with no hardware and American Trucks response to the problem is that is not in their control and we are too busy and short staffed to address the issue. I reached out via social media to their CEO Steven Voudouris since I was unable to speak with him via phone...their corporate office for Turn5 in PA has an operator voice mail reply that says this extension can not receive messages at this time and their dial by name directory says there is no extension for the persons name I entered which was Mr. Voudouris's. This somehow doesn't come as a surprise...given my experience so far. Looking at other reviews, it would appear my situation with horrible service is not isolated!