Petra is not only the worst Internet provider I h...

Petra is not only the worst Internet provider I have ever got but also are the biggest liars I ve ever had the pleasure of knowing I ve called many times asking about my speed s and why I m getting about 1/3 of what I m paying for and every time they say it s because I m using more than one electronic. I have resulted into shutting everything down in my house before hopping onto my PC and even then the speeds are still 1/3. I pay for the business plan of 15mbps download and 10mbps upload. As I am writing I am only getting 5mbps download and 1mbps upload. I can no longer go on with this Internet provider and has resulted on increasing my data plan on my phone provider and searching for any other options near me. I am stuck with this company until I die please do not make the same mistake I have made. They will say the Radio towers need adjusting and they will make any excuse to say it is not their fault. Please for the love of god find a different company!!! Update: it s been 11 months, my download is somewhat manageable yet my upload is shot, can t do anything past 10:00pm because my speeds breaks and I can t do anything. I get home late from work so I m paying over 100$ for something I can t use, I am moving closer to the city just so I can get Internet. It is vital for work and I can no longer pay for something I cannot use. Internet has become a utility and they are screwing over a lot of people who are not in the city. Stay away. Update: 2 weeks has past since the last update and I m no longer getting even a third of what I m paying, I received a phone call for me Petera technician who said they were looking into my problems and then never called back and that was about a week ago. I have called them yesterday and today asking about my ticket one of them said that my download was fine but they never tested my upload and they tested it while I was not home so they couldn t see what I was saying. I have been monitering my speeds for a very long time and not once have I been getting the speeds that the HUNDRED dollar package should be. I have completely given up. not only feel deeply unsatisfied with this network provider but also feel like I should not be paying for something I don t get. I m on several wait lists for internet in the area and can not wait for someone more dependable to call me back. For the next month I will be monitering the speeds very carefully and see if I can take legal action to get what I m paying for. Update 12/8/18: download 12.7(paying for 15) upload 2.4(paying for 10) I ve grown tired of these speeds and filed a complaint and review with the better business bureau. I ve emailed the owner with no reply and want things to start moving. This review is not just a message to other customers what you may deal with if you chose them. But to show my struggle with them in hopes to get this finally resolved. 12/10/18: I ve notice the reply on this comment has changed since last time and my account number is 675076 for the owner who runs this company. My speeds today are download 6.4 (paying for 15!), upload of 0.4 (paying for 10!) I ran a speed test twice and saw what devices are taking internet to find only 2 phones and they were barley taking any. I can t use my WiFi on the phones and have to use data on them. I literally bought a unlimited plan threw Verizon to make up for the piss poor speeds I m getting. I first reported the slow speeds in March. MARCH. I had Scott, a after hour support guy find my first support ticket about speeds. I can t use my PC on the internet. Can t use my phone on it. What can I run? A Amazon Echo Dot. I m literally paying 109$ a month to tell Alexa to set a alarm. 12/11/18 download 6.2, upload 0.5. I am giving up on Ptera, my only hope is to move houses. 12/19/18 down is 15 upload 1. They came to my house and FINALLY said it s not my fault and they see the problem on their end, only took about a year. 1/17/2019, they say only ONE of their towers reach us and until they decide to build that reaches us we will have bad speeds. They won t tell you this. Be wary!